Pharmacy Policy

At Willow Creek Veterinary Center, it is our vision to provide lifelong personalized veterinary care as an affordable, independently owned practice. We are committed to taking every possible step to ensure your pet receives the best pharmaceutical products available. Veterinary medications dispensed through our clinic come from qualified team members and are produced and sold by reputable manufacturers and distributors. We try our best to keep comparable prices but do appreciate that some products may be found through third-party online pharmacies.

Whether you are requesting an in-house prescription or a written prescription, our pharmacy policy is as follows:

➢ Your pet must have a current Veterinarian-Client-Patient Relationship: To have any prescription filled via online pharmacy or in-house by one of our veterinarians, by state law of PA, there must be proof of a valid veterinarian-client-patient relationship. This means your pet needs to have a physical exam by our veterinarians within the last 12 months.
➢ In-house Refill Requests: We ask for 24 hours to allow our team appropriate time to review the request and get it filled. This also includes prescription food. Requests for special-order food must be made by Friday at noon to be filled the following week.
➢ Online/Outside Pharmacy Requests: We no longer respond to fax or telephone requests for online prescription authorizations. You will need to request written prescriptions that you can pick up and take anywhere you would like. Please allow 48 hours for your written prescription to be approved and ready for pick up. It is your responsibility to ensure that your pets’ prescription is sent, filled, labeled, shipped, and used correctly. Please be aware that most pharmacies require the original prescription to be mailed to them. We advise you to keep your own copy of your records to ensure you receive the correct medication and dosing instructions.

Our goal is for your pet to live a happy, healthy life, and we want our clients to be informed and aware of their options. Please be advised of the following:

➢ Online Pharmacy Advisory: Our relationship with drug manufacturers and distributors ensures that the prescription medications filled here are safe and trusted. We cannot support that statement for many online pharmacies as we do not know the exact means that they acquire their medications/drugs and cannot guarantee the safety of the medication. We also cannot vouch for how the products are handled and stored, which could affect the integrity of the products. We have seen many issues with online pharmacies, such as medications not being dispensed properly, or prescriptions being approved/denied without veterinarian’s consent.
➢ Vet Source: To help protect your pet from potential hazards of the online pharmacy world, we can fill your pets’ prescription through our own online pharmacy which can be accessed via our website or at this web address: https://vetsource.com/pet-owners/
➢ We offer the same benefits through our online pharmacy as we do through our in-house pharmacy which include:

• Medical integrity and proper handling
• Manufacturer guarantee
• Vendor rebates
• Medications made and shipped directly from our trusted and accredited manufacturers
• Supports your family veterinarian and their dedicated team

Thank you for your continued support and for entrusting us with the care of your pets!